NexusCalculated KPIs
Build your own metric from a formula over the board's figures — ratios, targets, whatever your desk actually measures (Pro).
For MSPs and IT support teams
The live wallboard for your support desk.
Tickets, SLAs, calls and team goals on one screen the whole room can see — on your own server, or hosted by us.
14-day free trialCard required, nothing charged until day 14Cancel before then and pay nothing
No card to hand? Get a 14-day trial key with just your email →
Try it before you sign upThe live demo is the real app on sample data. No account.Shipped in public140+ releases, every one written up in the changelog.Your data stays with youSelf-hosted by default — helpdesk data never reaches us.Never strandedThe licence is checked offline, and your data and exports stay on your server.
What changes
The desk stops guessing.
Most helpdesk numbers live in a report someone opens on Friday. Nexus puts them on the wall, so the room reacts while it still matters.
01 — The queue
Nothing sits unassigned for long.
Unassigned tickets, first-reply time and SLA countdowns sit where everyone can see them, so the next ticket gets picked up — not discovered in tomorrow's report.
- SLA countdowns that turn amber before they breach
- Unassigned, waiting and missed calls, live
- Alerts to Slack, Teams and your phone (Pro)
02 — The team
A team that can see the score plays to win.
Goals with red, amber and green status, leaderboards, streaks and an agent-of-the-week crown turn a long shift into something people check on — with confetti when the target falls.
- Team goals and goal-tracked KPIs with live progress
- Leaderboards for solves, replies and calls
- Time-boxed contests with prizes (Pro)
03 — The report
The weekly report writes itself.
Branded PDF reports for the whole desk, one team, one agent or one client — on demand, or emailed and posted to Slack or Teams on a schedule. Client QBR packs come from the same data.
- Your logo, your numbers, every page
- Daily, weekly or monthly, any scope
- Optional AI-written summary, with your own AI key
04 — Every screen
One board, on every screen you own.
The wall TV, the team lead's desktop, everyone's phone and a panel inside Zendesk all read from the same server. Screen Sync lets you reload, rotate and re-point every TV from your desk.
- Web, Windows, macOS, Linux, iOS and Android
- TV mode that rotates full-screen views
- Each screen keeps its own layout
Also on the board
The parts you'd otherwise build yourself.
Monitoring next to tickets
Meraki, Aruba, Auvik, Huntress, NinjaOne and more, normalised to one panel per tool (Enterprise). UniFi is in every plan.
Switchboard routing Public beta
Reads your unassigned queue and routes each ticket to the right engineer. Included with Enterprise.
Accounts, roles and SSO
Named logins on four access levels, Google or Microsoft sign-in, and a tamper-evident audit trail (Enterprise).
Client-scoped boards
Give each customer a link to their own tickets only — isolation is enforced on the server, not hidden in the UI (Enterprise).
Custom connectors
Bring any JSON endpoint you control onto the board when the built-in integrations don't cover it (Enterprise).
Make it yours
Eleven themes. Six looks. One click.
Match the room, the brand or the time of day — per screen or per dashboard. Pick a theme: the board recolours, and so does this site.
Looks — the surface the panels sit on
Getting started
Live on the wall the same afternoon.
1
Start the trial
Pick a plan. Stripe Checkout takes a card but charges nothing for 14 days, and you're emailed before the trial ends.
2
Run it — or let us
One Docker command on a small VM, mini-PC or server you already have. Or tick managed hosting and we'll have it live at its own address.
3
Connect your helpdesk
Paste an API token into the setup wizard and the board fills itself. The licence renews on its own after that.
Proof you can check
No logo wall. Here's what you can verify.
Nexus is new and independent, so there's no row of customer logos here. Instead, everything below is something you can open and check for yourself.
Security, explained
Ed25519-signed licence keys, API tokens encrypted at rest with AES-256-GCM, scrypt-hashed passcodes and SSRF-guarded fetches. Read how each one works.
Built so you're never stranded
The licence is verified offline on your own server, so the board renders without calling us and carries on through an outage on our side. Your data, settings and history live with you, and export any time. How that works.
Telemetry you can read
Self-hosted installs send one opt-out beacon: licence id, version, plan, helpdesk product and an optional instance name. Nothing else. The full list.
Tested like it matters
200+ automated tests on every build, plus an end-to-end test that drives the real board in a real browser. It's built for a screen nobody touches for weeks.
A public release history
Every release since v1.0 has a plain-English entry, patches included. Read the changelog or follow the RSS feed.
Your hosting, your call
Self-host on hardware you own, or take managed hosting: your own isolated instance in a UK/EU region, never a shared pool. How hosting works.
Pricing
One flat price. Unlimited agents and screens.
In GBP, ex VAT. Self-hosting is included in every plan; managed hosting is +£15/mo if you'd rather we ran it.
Starter
For a single team putting their helpdesk on one screen.
£29/mo ex VAT
or £24.17/mo billed yearly — save 2 months
- One live board with all the core panels
- Your helpdesk — Zendesk, Freshdesk, Jira SM & 8 more
- TV mode, lock mode & all 11 themes
- Web, desktop & mobile apps
Pro
For growing desks that want goals, history and a bit of competition.
£59/mo ex VAT
or £49.17/mo billed yearly — save 2 months
- Everything in Starter
- Goals, leaderboards & streaks
- History, trends & branded PDF reports
- Multiple boards & Screen Sync for every TV
Enterprise
For MSPs and multi-team desks that need per-client isolation and SSO.
£119/mo ex VAT
or £91.67/mo billed yearly — save over 2 months
- Everything in Pro
- SSO, named accounts & client-scoped access
- Multi-vendor monitoring panels
- Switchboard auto-routing (public beta) & priority support
Every plan: 14-day free trialCard required, nothing charged until day 14Cancel before day 14 and pay nothing
Compare every feature, plan by plan
Built, shipped and supported by one person — me. You deal directly with the developer who writes the code, and it's updated constantly: every change is in the changelog. If something's wrong, tell me and you'll hear back from the person who can fix it.
Joe Kane · maker of Nexus
Questions
Before you start.
Still unsure? More answers, or ask directly.
What is Nexus?
Nexus is a live support wallboard. It reads your helpdesk — Zendesk, Freshdesk, Jira Service Management, HaloPSA and seven more — and shows tickets, SLAs, calls and team goals on one board for wall TVs, desks and phones. Calls refresh every 20 seconds and tickets every minute.
Do I have to host it myself?
No — it's your choice. By default Nexus is self-hosted: one Docker command on a small VM, mini-PC or server you already own, and your helpdesk data never reaches us. If you'd rather not run a server, add managed hosting for +£15/mo and we run your own private, isolated instance in a UK/EU region, kept updated and backed up.
How do the free trial and billing work?
Every plan starts with a 14-day free trial through Stripe Checkout. A card is needed to start it, nothing is charged for 14 days, and you're emailed before the trial ends. Cancel before day 14 and you pay nothing. After that it's monthly or annual, in GBP ex VAT, and you can change plan or cancel any time from the billing portal.
Which helpdesks does it work with?
Zendesk Support and Talk, Freshdesk, Freshservice, Jira Service Management, HaloPSA, SuperOps, NinjaOne, ConnectWise PSA, Zoho Desk, Help Scout and Front. Enterprise adds multi-vendor monitoring panels (Meraki, Aruba, Auvik, Huntress and more), and custom connectors bring any JSON endpoint you control onto the board.
Is my data safe?
Self-hosted, your helpdesk data stays on your own server and never reaches us. The only thing a self-hosted install sends home is a minimal, opt-out licence beacon: licence id, version, plan, helpdesk product and an optional instance name. API keys are encrypted at rest with AES-256-GCM and the licence is an Ed25519-signed key verified offline — the security page explains each mechanism.
What happens if I cancel?
Your board keeps working until the end of the period you've paid for, plus a short grace window. After that the licence lapses and the board asks for a current licence key until you renew. Your server, settings, history and data stay yours throughout — and on managed hosting you can export your data or move to self-hosting.
Put your queue where the team can see it.
Start a 14-day free trial, or look around the live demo first — no account needed.