NexusFeatures → Call centre wallboard
Call centre wallboardThe self-hosted call centre wallboard.
Put the live call queue where the whole floor can see it — calls waiting, longest wait, service level and who's free — so the room reacts before customers wait too long. Self-hosted, flat-priced, and built to live on a TV.
What your call centre board shows.
The live call queue
Calls waiting, longest wait and agents on calls, refreshed about every 20 seconds — so supervisors rebalance before the queue backs up.
Service level & volume
Calls answered, missed and abandoned, plus tickets raised — the numbers that tell you whether today is on track at a glance.
Leaderboards & CSAT
Per-agent activity, CSAT, leaderboards with movement, streaks and Agent of the Week — motivation on the wall, not buried in a report.
Your data stays yours
Nexus reads your helpdesk from your server. Customer and call data never lands in someone else's cloud.
Flat, honest pricing
£29–£119/month flat — unlimited agents and screens. No per-seat climb as the team grows.
Built for the wall
4K scaling, rotation, themes, a ticker and full-screen war-room — designed to run on a TV all day.
Call centre wallboard FAQ.
Does Nexus work with my phone system?
Nexus reads the voice data in your helpdesk — for example Zendesk Talk — to show the live call queue, longest wait and agents on calls, refreshed about every 20 seconds. It focuses on helpdesk-integrated telephony rather than connecting to a PBX directly.
Can I put the call centre wallboard on a TV?
Yes. Nexus is built for the wall — 4K scaling, panel rotation, themes and kiosk/lock mode, so the board runs on an office TV all day and comes back by itself after a reboot.
How much does it cost?
Flat £29–£119 per month, with unlimited agents and screens — no per-seat pricing. See the pricing page.
Where does our call data live?
Nexus is self-hosted. It runs on your own server and reads your helpdesk directly, so customer and call data never leaves your infrastructure.
See your call floor on the wall.
Demo mode fills the board with realistic sample data in about 30 seconds — no account, no card. Like what you see? Plans start at £29/month flat, with a 14-day free trial — billed only if you keep it.