Nexus50
Panels & insights
Features
Everything your helpdesk needs, on one board.
Live Zendesk, Freshdesk, Freshservice, Jira Service Management, HaloPSA, SuperOps, NinjaOne, ConnectWise PSA, Zoho Desk, Help Scout or Front, goals that motivate, analytics that explain — themed for any room and self-hosted on your terms.
A live board on a wall TV — KPIs up top, people and ticket panels below, a busiest-times heatmap and service status. Shown on the Ocean theme with the Glass look; every panel is yours to toggle, resize and theme.
Catch breaches before they bite
Live SLA countdowns, war-room takeover, smart anomaly alerts and thresholds that calm down.
Motivate the whole floor
Goals, leaderboards, CSAT and Agent of the Week — up on the wall.
One board, every screen
Wall TVs, desks, phones, desktop and inside Zendesk — one codebase.
Your data stays put
Self-hosted on your own server; nothing leaves your network.
11
Built-in themes
5
Platforms
20s
Live Talk refresh
200+
Tests on every build
100%
Self-hosted
What's on the board
One board, every screen
Fills a 4K TV. Reflows to a phone.
A fullscreen-scaling layout adapts to any surface. Drag panels to reorder, grab a corner to resize, lock it for a public screen, and switch between grouped one-click layout presets.
Drag & resize — arrange it like your room
Layout presets — grouped, one click
Lock mode — safe for a public TV
Built to motivate
Goals, leaderboards, and confetti.
Goal-tracked KPIs with RAG status, leaderboard gamification, an agent-of-the-week crown, and a team-goal thermometer — with confetti when the target falls. Make it yours with a remixable design system: 11 colour themes, six panel looks, and eight Designs that restyle the whole board — Loud, Status Board, Control Room, Aurora and more, each with its own background, typography and chrome. Every combination is yours, set per screen or per dashboard — and board styles can swap the dashboard entirely.
RAG goal status & team thermometer
Agent of the Week crown & streaks
Themes × looks × designs — a remixable design system
Answers, not just numbers
The board that explains itself.
Backlog burn-down, a busiest-times heatmap, reopen rate and first-contact resolution, top tags, streaks and badges — plus persisted history so trends survive restarts.
Burn-down & busiest-times heatmap
FCR & reopen rate with top tags
Persisted history — trends survive restarts
Live where it matters
TV rotation & war-room mode.
Tiered refresh keeps Talk live at 20 seconds, tickets at 60, aggregates at five minutes. Loop named boards on a TV, trigger a full-screen war-room takeover, and drill into any number with a click.
SLA breach countdowns & sound alerts
TV rotation across multiple boards
Auto-switch board + theme by time of day
In your pocket
The whole desk, on a phone.
The same board reflows to a single column of KPI tiles and leaderboards — each device keeps its own layout, so the on-call view is yours and the wall stays the wall.
Per-device layouts — phone ≠ wall
iOS & Android clients
Drill-downs on the go
One board, many faces
The same live data. Nine completely different walls.
Themes, looks and designs restyle your board. A board style goes further — one click swaps the whole dashboard for a purpose-built screen. Keep the configurable Standard board, build your own with the new drag-and-drop Canvas, or drop in a neon HUD, a retro terminal, a competitive leaderboard or a mission-control NOC wall. Every one reads the same live helpdesk data, recolours to your theme and wears your logo.
Set per screen under Settings → Appearance → Dashboard — the reception TV can run the leaderboard while the ops desk runs a HUD. Board-styles guide →
Any style, any colour
Your brand, not ours.
Board styles are theme-aware, not fixed palettes. The same dashboard takes on whichever of the 11 colour themes the screen is set to — accent, chart series and background all follow — so "a completely different dashboard" still matches your brand and the room it hangs in. Here's the one Flux HUD on three themes, plus Mission Control on a fourth.
11 themes × every board style
Your logo in the header of every one
Live data — never a static mock-up
Plugs into your stack
Connects to what you already run.
Your helpdesk, live
Zendesk Support + Talk, fully live-tested — and the same board reads ten more desks. Pick yours in the wizard.
Dedicated guides: Zendesk · Freshdesk · Freshservice · Jira Service Management · HaloPSA · SuperOps · NinjaOne · ConnectWise · Zoho Desk · Help Scout · Front wallboards
By use case: call centre · IT helpdesk · customer service wallboards
Monitoring, a panel per tool
Per-client health next to your support numbers, perfect for MSP/IT walls. Set up as many as you like and each gets its own panel, shown only once it's connected. UniFi is live-tested and in every plan; the cloud network, RMM, backup and security vendors come with Enterprise.
AI summaries & digests
An optional LLM writes a plain-English daily summary on the board, opens the end-of-day digest with a one-sentence read, narrates your reports — and answers questions about your desk in the Ask-the-board box.
Know every agent
Tap a name. See their whole day.
Every agent on the board is a door, not a label. Tap anyone — on the leaderboard, the status panel, anywhere — and their drill-down opens: tickets solved, replies sent, calls answered, what's still open on their plate and what's about to breach.
Per-agent CSAT shows who's delighting customers, not just who's closing fastest. The week's top performer earns the Agent of the Week crown on the board itself, streaks & badges reward consistency — and when the team goal falls, everyone gets the confetti.
Who's on today
A staff clock for the wall.
Stand a tablet by the door and let the team clock themselves in with a tap. The staff clock is a pop-up you can lock full-screen on an iPad or Android tablet — a wall of names and faces from your connected helpdesk, topped up with anyone you add by hand.
Three honest ways to be on: in the office, on site for a customer visit, or remote. On site and remote are self-service from any device; in the office can only be set from a tablet you've registered as an office kiosk, so the board's office count means someone actually tapped in there. First-run admin PIN, PIN-protected settings, and an optional wallboard panel showing who's on. Set-up guide →
When things catch fire
Built for the bad days too.
SLA breach countdowns
Every at-risk ticket carries a live countdown to breach — sorted by urgency, impossible to miss from across the room. SLA monitoring →
War-room takeover
When thresholds trip, the board can take over the whole screen — red, loud and unambiguous — until the queue is back under control.
Alerts that calm down
Threshold webhooks to Slack, Teams or Discord with cooldowns so a flapping metric doesn't spam — and a green recovery message when it clears.
Answers, not just numbers
Numbers that explain themselves.
Backlog burn-down
Intraday backlog sampling plus daily roll-ups that survive restarts — see whether today is actually getting better, hour by hour.
Busiest-times heatmap
Four weeks of volume by hour and weekday. Staff the Tuesday 10am crush instead of guessing it.
FCR & reopen rate
First-contact resolution and reopen tracking expose quality, not just speed — the metrics CSAT follows.
Top tags
What's actually driving volume this month, ranked — your roadmap for killing repeat tickets.
Click to drill down
Every number is a doorway: tap a KPI and the tickets behind it list out, straight from your helpdesk.
AI daily summary
Optional: a plain-English "how today went" written by an LLM (bring your own key) — or a sharp rule-based summary with none.
Run the room
One server, every screen scheduled.
Multiple dashboards
Keep named boards — “Floor TV”, “Manager desk”, “Calls wall” — and loop them on a rotation.
Time-of-day scheduling
Auto-switch board and theme by time: calm overview at 8am, calls-heavy at peak, dark mode after hours.
TV mode + ticker
Full-screen rotation built for wall TVs, plus an announcement ticker for the things the board can't say.
Drag, resize, preset, lock
Drag panels, grab corners, apply one-click layout presets — then lock it so the public screen stays put.
Client-scoped boards
Give a customer a read-only link showing only their org's tickets — isolation enforced server-side, not by hiding pixels.
Per-device memory
The wall TV, your desk monitor and your phone each keep their own layout, theme, zoom and density.
Make it yours
Your metrics. Your team. Your tools.
Beyond the built-in panels, Nexus bends to how you work. Build Calculated KPIs from a formula over the board's own figures — a success rate as solved / created * 100, or a single "needs attention" number — checked live as you type and shown in their own panel.
Get alerts on the phone, not just the wall. Point any screen at one team or department. Build branded PDF reports — your logo, per team or per agent — in a couple of clicks. Give everyone their own login, at the right level. Stand up a staff-clock kiosk on a wall tablet — the team taps a face to clock in as in the office, on site or remote. Sign in with Google, Microsoft or your company SSO. Embed a live board in your intranet. And when a tool isn't on the list, point a custom connector at any JSON endpoint you control.
Calculated KPIs PRO
Define your own KPI tiles from a safe formula over the board's metrics — operators and min/max/round…, validated live. No eval, no extra fetches.
Mobile push PRO
Mirror threshold, smart-anomaly and screen-offline alerts to phones — native Android/web (FCM) and iOS (APNs) — so the team is nudged away from the wall too.
Emailed report PRO
A daily PDF of the board — solved, created, CSAT, calls, top solver — rendered and delivered for you, with no mail server on the board.
Reports studio PRO
Build a branded PDF report on demand — your uploaded logo, charts and metrics for the whole desk, one team, one agent or one client (the QBR pack), over any timeframe. AI summary and insights, trends vs last period, SLA, feedback themes and your own notes — assembled in your browser and downloaded on the spot. Save presets, or schedule recurring reports that email themselves and keep an archive of what was sent.
Team scope
Show one team or department on every screen — presence, leaderboards, CSAT and feedback follow the team you pick in setup or Settings, with a chip on the board so nobody mistakes it for the whole desk.
Staff clock ENTERPRISE
Clock in and out as On site or Remote, see who's working now, and keep working-time records on your own Nexus server. Managers can help with missed entries; Nexus never asks for GPS.
Accounts & roles ENTERPRISE
Named logins instead of one shared passcode, at four levels — viewer, advanced, manager, admin — grouped by team like an org chart. Scrypt-hashed, lockout-protected, and named in the audit trail.
SSO & audit ENTERPRISE
Sign in with Google Workspace or Microsoft 365 — or through your identity-aware reverse proxy — and keep an audit trail of who changed what.
Embed & connect ENTERPRISE
Embed a read-only board in your intranet via an allow-listed iframe, and feed a Custom Data panel from any JSON endpoint you control.
Run the whole wall from one place · Pro & Enterprise
One admin. Every screen.
Got Nexus on five TVs, a few desks and someone's phone? Screen Sync (a Pro feature) shows every connected screen live — name, platform, build, what it's showing — and lets you drive them all without leaving your chair.
Identify flashes a badge on a TV so you know which is which, then group them by location. Push the board you're looking at to any view-only screen, or send a whole rotation playlist to a group. Reload one screen, a group, or all of them — and with auto-reload on, screens roll onto a new build by themselves the moment you update the server. No ladder, no USB stick, no walking the floor.
Auto-routing add-on · public beta · included with Enterprise
Every ticket to the right engineer.
Switchboard matches each unassigned ticket to the right specialist — by area, live availability and load — and can assign it automatically under your rules (dry-run first, full safety rails). It's body-aware, learns each engineer's specialisms from your solved history, and offers optional AI for the tickets keywords can't call. It lives right on the wallboard: a live routing feed with engineer load bars, tap-to-trace and one-tap assign, plus a ready-made Switchboard Command layout.
Production-minded & private
Hardened by default. Hosted by you.
A first-run wizard gets you live in minutes; everything sensitive is encrypted at rest and your support data never leaves your server.
Self-hosting is the default and stays that way. Would rather not run a server? Managed hosting is an optional add-on — we run your own isolated instance in a UK/EU region — and you can move back to self-hosting whenever you like.
Encrypted secrets
DPAPI / AES-256-GCM
Client-scoped links
Server-enforced isolation
Docker / GHCR
Ship it your way
SSRF-guarded
Admin tokens & wizard
Related reading
New to wallboards? Our guides for support teams cover what to put on a wallboard and the SLA metrics that matter.
One codebase · five platforms
See it on your screens.
Explore every panel in demo mode — no account needed — then start a 14-day free trial on your own data, billed only if you keep it.