NexusFeatures → IT helpdesk wallboard
IT helpdesk wallboardThe self-hosted IT helpdesk wallboard.
Give the service desk a shared view of what's on fire — open incidents, the queue by priority, and SLAs about to breach — so the team fixes the right thing first. Reads your ITSM tool directly, runs on your own server, flat-priced.
What your service desk board shows.
Incidents & queue by priority
Open, in-progress and unassigned tickets across queues and priorities — the whole backlog at a glance, refreshed on a ~60-second cadence.
SLAs about to breach
First-response and resolution SLAs counting down, turning amber then red — so the desk acts on at-risk tickets before they slip.
Workload & throughput
Who's loaded, what's solved against target, and per-agent activity — the picture a team lead needs to rebalance the desk in real time.
Reads your ITSM tool
Jira Service Management, Freshservice, HaloPSA, Zendesk and the major PSAs — see the JSM and Freshservice guides.
Your data stays yours
Self-hosted on your own server. Ticket data never lands in someone else's cloud — there's no middleman to trust.
Flat pricing, built for the wall
£29–£119/month flat, unlimited agents and screens — with 4K scaling, rotation, themes and kiosk mode for the office TV.
IT helpdesk wallboard FAQ.
Which IT service desks does it support?
Nexus reads Jira Service Management, Freshservice, HaloPSA, Zendesk and the major PSAs (SuperOps, NinjaOne, ConnectWise) directly, showing live incidents, SLA goals and queues.
Can it show SLA breaches before they happen?
Yes. SLA countdowns turn amber then red before they breach, so the team sees at-risk tickets in time to act rather than after the fact.
Does it run on a TV in the service desk?
Yes — 4K scaling, panel rotation, themes and kiosk/lock mode mean it runs on a wall display all day and recovers by itself after a reboot.
Where does our ticket data live?
Nexus is self-hosted. It runs on your own server and reads your service desk directly, so ticket data never leaves your infrastructure. See the security page.
See your service desk on the wall.
Demo mode fills the board with realistic sample data in about 30 seconds — no account, no card. Like what you see? Plans start at £29/month flat, with a 14-day free trial — billed only if you keep it.