NexusFeatures → Customer service wallboard
Customer service wallboardThe self-hosted customer service wallboard.
Give the support floor one shared view — the live queue, SLAs ticking down, CSAT and who's winning the day. When everyone can see it, the room self-corrects before tickets breach. Self-hosted, flat-priced, built for the wall.
What your support board shows.
The live queue & SLAs
Open, pending and solved across views and channels, with SLA countdowns that turn amber then red before they breach.
CSAT, by agent
Per-agent CSAT next to tickets solved and replies sent — so you see who's delighting customers, not just who's quickest.
Leaderboards & goals
Leaderboards with movement, solved-vs-target, streaks and Agent of the Week — the motivation layer, live on the wall.
Works with your helpdesk
Zendesk, Freshdesk, Freshservice, Jira Service Management, HaloPSA and the major PSAs — pick yours in the wizard.
Your data stays yours
Self-hosted on your own server. Customer data never lands in someone else's cloud — there's no middleman to trust.
Flat pricing, built for the wall
£29–£119/month flat, unlimited agents and screens — with 4K scaling, rotation, themes and kiosk mode.
Customer service wallboard FAQ.
Which helpdesks does it work with?
Nexus reads Zendesk (Support + Talk), Freshdesk, Freshservice, Jira Service Management, HaloPSA and the major PSAs directly — pick yours in the first-run wizard.
Does it show CSAT per agent?
Yes. Per-agent CSAT sits alongside tickets solved and replies sent, so you can see who's delighting customers, not just who's fastest.
Does it cover more than one channel?
Nexus shows the work your helpdesk records across channels — tickets, chat and calls where your helpdesk captures them — on one board.
Where does customer data live?
Nexus is self-hosted. It runs on your own server and reads your helpdesk directly, so customer data never leaves your infrastructure. See the security page.
See your support floor on the wall.
Demo mode fills the board with realistic sample data in about 30 seconds — no account, no card. Like what you see? Plans start at £29/month flat, with a 14-day free trial — billed only if you keep it.