NexusThree plans. One activation token. No surprises.
Every plan starts with a 14-day free trial. A card starts it, you're reminded before it ends, and you're only charged if you keep it — cancel anytime. Prices in GBP, ex VAT; self-hosted, your licence renews itself.
For a single team putting their helpdesk on one screen.
- One live board, all core panels
- All 11 themes
- Live board — Zendesk · Freshdesk · Jira & more
- TV mode & lock mode
- Web, desktop & mobile clients
- Self-hosted · cancel anytime
For growing desks that want goals, history and a bit of competition.
- Everything in Starter
- Goal-tracked KPIs & RAG status
- Leaderboards, crown & confetti
- Persisted history & trends
- Multiple boards & scheduling
- Screen Sync — control every screen
- AI summaries · Slack / Teams digest
- Reports studio — branded PDFs & client QBR packs, on demand or scheduled
- Quiet hours, board snapshots & CSV export
For MSPs and multi-team desks that need per-client isolation and SSO.
- Everything in Pro
- Staff clock — clock in/out as on site or remote
- Client-scoped access links
- Server-enforced client isolation · SSO-ready behind your own proxy
- Multi-vendor monitoring — Meraki, Aruba, Omada, Auvik, Acronis, Huntress & more
- Switchboard auto-routing (public beta) — included
- Admin tokens & tamper-evident audit trail
- Priority support
- 14-day free trial — only billed if you keep it
- Cancel anytime — no lock-in
- Your data never leaves your server
- Live in minutes with Docker
- One token — renews itself, verified offline
Annual plans are billed yearly — Starter and Pro save around two months; Enterprise is £1,100/year.
We'll host it for you.
Add managed hosting to any plan and we run your board for you — your own isolated instance (not a shared multi-tenant pool), kept updated and backed up, in a UK/EU region. Nothing to install, no server to keep alive. You still own your data, and you can move to self-hosting whenever you like.
- Your own private instance — never shared with other customers
- Live on your address in minutes — yourteam.nexus.joekane.org
- Use your own domain — point it at your board, with HTTPS handled for you
- Updates, backups & TLS certificates — all managed
- Encrypted at rest; cancel anytime and export or move to self-hosting
14-day free trial like every plan — card starts it, only charged if you keep it. Prefer to run it yourself? Every plan is self-hosted by default at no extra cost — your data stays on your hardware. A hosted board uses always-on but still minimal telemetry: licence id, version, plan, helpdesk product and an optional instance label — how hosting works.
Per-seat tools punish you for growing.
Most wallboards bill per user, per dashboard or per screen — so every agent you hire and every TV you hang adds to the bill. Nexus is one flat price, whatever the size of your team or how many screens you put it on. Plug in your numbers.
- Nexus Starter — £290/yr
- Nexus Pro — £590/yr
- Nexus Enterprise — £1,100/yr
You'd save £562 a year, and it doesn't climb as your team grows.
Illustrative — set the per-seat figure to whatever your current tool charges. Per-seat prices vary; Nexus stays one flat price with unlimited agents and screens, self-hosted on hardware you already own. Prices exclude VAT.
Every feature, side by side.
The core board, all 11 themes and TV mode are in every plan. Pro unlocks the full panel set, engagement and multi-screen control; Enterprise adds access control and SLA war-room.
See every feature, plan by plan Starter · Pro · Enterprise
| Feature | Starter£29/mo | Pro£59/mo | Enterprise£119/mo |
|---|---|---|---|
| The board | |||
| Live board — your helpdeskZendesk Support + Talk (live-tested) · Freshdesk · Freshservice · Jira SM · HaloPSA · SuperOps · NinjaOne · ConnectWise · Zoho Desk · Help Scout · Front | ✓ | ✓ | ✓ |
| All 11 built-in themes | ✓ | ✓ | ✓ |
| Design packsComplete board personalities — structural layouts & KPI treatments, not just coloursNew | ✓ | ✓ | ✓ |
| TV mode & lock modeFull-screen wallboard, safe for a public screen | ✓ | ✓ | ✓ |
| Web, desktop, iOS & Android clients | ✓ | ✓ | ✓ |
| Zendesk appThe full board inside Zendesk Support | — | ✓ | ✓ |
| Insight & engagement | |||
| Full panel setCSAT-by-agent, heatmap, resolution, top tags & more | — | ✓ | ✓ |
| Layout presetsGrouped, one-click arrangements | — | ✓ | ✓ |
| Gamification & leaderboardsGoals, RAG status, Agent of the Week, streaks, confetti — and time-boxed contests with prizes | — | ✓ | ✓ |
| Persisted history & trendsBurn-down & samples that survive restarts | — | ✓ | ✓ |
| Calculated KPIsBuild your own metrics from a formula — counts, ratios & targets across panelsNew · Pro+ | — | ✓ | ✓ |
| Reports studioOn-demand branded PDF reports — whole desk, one team, one agent or one client, your logo on every page — with savable presets and a manager's-notes sectionNew · Pro+ | — | ✓ | ✓ |
| Client QBR packsA customer-facing pack per client — their tickets, posture and your notes, on demand or auto-emailed monthlyNew · Pro+ | — | ✓ | ✓ |
| Scheduled reportsRecurring branded PDFs — daily, weekly or monthly, any scope, emailed and posted to Slack/Teams — with a browsable archive of what was sentNew · Pro+ | — | ✓ | ✓ |
| AI executive summariesA written narrative on your reports — AI with your own provider key, templated withoutNew · Pro+ | — | ✓ | ✓ |
| AI insights & feedback themesObservation bullets and clustered CSAT-comment themes on your reportsNew · Pro+ | — | ✓ | ✓ |
| Ask the boardA question box answered from your own figures — the AI picks from a fixed metric menu, your server runs the queryNew · Pro+ | — | ✓ | ✓ |
| Dashboard team scopePoint every screen at one team or department — presence, leaderboards & CSAT follow, with per-team goals and a team-comparison panelNew | ✓ | ✓ | ✓ |
| Client Health panelEvery customer's open tickets + monitoring status on one worst-first panelNew | ✓ | ✓ | ✓ |
| Tracked date & week startMeasure everything "since" a date you choose, and start weeks on the day your desk doesNew | ✓ | ✓ | ✓ |
| Alerts & automation | |||
| Webhook alertsThreshold alerts to Slack / Teams / Discord | — | ✓ | ✓ |
| Smart alertsAnomaly detection from your own history — spikes and unusual days, no thresholds to tuneNew · Pro+ | — | ✓ | ✓ |
| End-of-day digestsScheduled summary to your alerts webhook | — | ✓ | ✓ |
| Mobile push alertsThreshold alerts delivered to the iOS & Android appsNew · Pro+ | — | ✓ | ✓ |
| Scheduled emailed reportA branded daily PDF — your logo, chart, leaderboards — emailed on a timer; the end-of-day digest can email tooNew · Pro+ | — | ✓ | ✓ |
| Notification centreAlerts, SLA pressure, screens, reports & announcements — popups, history & details on every board, with per-device preferences & quiet hoursNew | ✓ | ✓ | ✓ |
| Run the room | |||
| Multi-dashboardSeveral named boards on one server | — | ✓ | ✓ |
| SchedulingAuto-switch board + theme by time of day | — | ✓ | ✓ |
| Screen Sync — multi-screen controlLive screen registry, reload-all, identify, push-board, groups & central rotation playlistsNew · Pro+ | — | ✓ | ✓ |
| Quiet hoursDim or sleep each screen on a nightly windowNew · Pro+ | — | ✓ | ✓ |
| Board snapshotsOne-click PNG of the live board for chat & reportsNew · Pro+ | — | ✓ | ✓ |
| History CSV exportDaily created/solved/CSAT for spreadsheets | — | ✓ | ✓ |
| Access control & support | |||
| Access linksNamed, shareable view-only URLs | — | — | ✓ |
| Named accounts & rolesPer-user logins on a four-tier ladder — viewer, advanced, manager, adminNew | — | — | ✓ |
| Staff clockClock in and out with a declared on-site or remote work location; records stay self-hostedNew | — | — | ✓ |
| Single sign-on (SSO)Sign in with Google Workspace or Microsoft 365 — with directory-group → access-level mapping — or behind your identity-aware reverse proxyNew | — | — | ✓ |
| Embeddable & public dashboardsSigned iframe embeds and read-only public board URLsNew | — | — | ✓ |
| Audit trailTamper-evident log of every admin action — viewable in Settings, exportable as CSV, with a retention windowNew | — | — | ✓ |
| Custom connectorsBring any JSON endpoint you control onto the boardNew | — | — | ✓ |
| Client-scopingOrg-scoped boards, isolation enforced server-side | — | — | ✓ |
| SLA war-room takeoverFull-screen alarm when things catch fire | — | — | ✓ |
| Business-hours first-response targets | — | — | ✓ |
| Multi-vendor Monitoring — a panel per toolMeraki, Aruba, Omada, SuperOps, NinjaOne, N-able, Datto RMM, Kaseya VSA, ConnectWise Automate, Auvik, Domotz, Acronis, Huntress & Liongard — UniFi is in every planNew | — | — | ✓ |
| Switchboard auto-routingReads your unassigned queue and routes each ticket to the right engineer — included with EnterprisePublic beta | — | — | ✓ |
Scroll the table sideways to compare Pro & Enterprise →
All plans are self-hosted with secrets encrypted at rest, SSRF-guarded fetches and offline licence verification. Plan limits are enforced on the server, not just hidden in the UI.
Subscribe once. It renews itself.
Subscribe
Pay securely through Stripe Checkout — upgrade, downgrade or cancel anytime from the Customer Portal.
Activate once
Paste your one-time activation token in Settings → Licence and click Activate.
It renews itself
Nexus fetches a fresh signed key each billing period — verified offline, so an outage never bricks your board.
Questions, answered honestly.
The trial is there so you can be sure before you're charged. Here's everything else people ask before they start.
What happens when my 14-day free trial ends?
You add a card to start the trial, but nothing is charged for 14 days. We email you before it ends, and you're only billed if you choose to keep it. Cancel any time before then from the Stripe billing portal and you pay nothing.
Can I cancel, and do you offer refunds?
Cancel any time from the Stripe billing portal — the link is in the app and in your emails. Your licence keeps working until the end of the period you've already paid for. The 14-day trial is there so you can be sure before you're charged; once a period is paid, fees aren't refundable except where the law requires it. If something's wrong, get in touch — you reach the person who writes the code.
Do I need special hardware to self-host Nexus?
No. Nexus runs as a single Docker container on hardware you already own — a small VM, a mini-PC or an existing server is plenty. One command and the board is live in minutes, and your data and API keys never leave your machine.
Which helpdesks and tools does Nexus support?
Zendesk Support and Talk are fully live-tested, alongside Freshdesk, Freshservice, Jira Service Management, HaloPSA, SuperOps, NinjaOne, ConnectWise PSA, Zoho Desk, Help Scout and Front. Enterprise adds multi-vendor monitoring — Meraki, Aruba, Omada, Auvik, Acronis, Huntress and more — and custom connectors let you bring any JSON endpoint you control onto the board.
Are the prices inclusive of VAT?
Prices are shown in pounds sterling, excluding VAT. Stripe issues an itemised receipt for every payment for your records. If you need a specific VAT invoice or have a tax question, get in touch and we'll sort it.
Can I switch plans later?
Yes — upgrade, downgrade or cancel any time from the Stripe Customer Portal. Nexus re-derives your plan from the live subscription and fetches a fresh signed licence each billing period, so a plan change picks up automatically on the next refresh.
Will an outage or licence-server problem stop my board?
No. Your licence is verified offline from a signed key, so the board keeps running through a network blip or a licence-server outage. Nexus quietly fetches a fresh key each billing period when it can reach the server again.
Put your team on the wall.
See it in demo mode in 30 seconds — or start your 14-day free trial above and run it on your own data, billed only if you keep it.