NexusGuides → Secure, private wallboard hosting
Secure, private wallboard hosting
A support wallboard holds a live window onto your helpdesk — ticket subjects, customer names, who's working what. If you're going to let someone host it for you, "secure and private" has to mean something specific. Here's the checklist worth holding any hosted wallboard to, and how Nexus answers it.
Single-tenant, not a shared pool
The single most important question: does your board share a process and a disk with other customers? On a lot of SaaS, the answer is yes — you're a row in a shared database. For a board wired directly to your helpdesk's API tokens, that's the wrong shape.
Nexus managed hosting gives every customer their own isolated instance with its own storage. Your helpdesk credentials and your ticket data never share a process or disk with anyone else's — that isolation is the whole point of the hosted tier, not a paid upgrade on top of it.
A region you can reason about
Data residency is simpler when you know where the box is. Hosted Nexus boards run in a UK/EU region, so you can answer "where does this run?" with a straight face to a security reviewer. If you need somewhere specific, that's a conversation worth having before you sign up rather than after.
Your own domain, with TLS handled
A private board should live at an address you control. You can point your own domain at a hosted Nexus board (say wallboard.yourcompany.com) and the HTTPS certificate is issued and renewed for you — no manual cert wrangling, no mixed-content warnings on the wall screen.
Honest about what a hosted board reports back
This is where a lot of "secure hosting" claims go quiet. Because we run a hosted board, it reports a small amount of operational health back to the platform — uptime, whether it's reachable, and an error count — so we can keep it up and update it safely. What it never sends is the thing that matters: no ticket content, no customer data. That line is deliberate and it's the same one we hold on the security page and privacy page.
Prefer nothing at all leaves the building? Self-host instead — it's free, and then telemetry stays minimal and opt-out and your data never leaves your network.
Updated safely, not silently broken
"Managed" should mean the board is looked after, not that it changes under you and breaks. When a new version ships, a hosted Nexus board updates itself, checks it's healthy, and rolls back automatically if anything's wrong — so a bad release is caught before it reaches your wall screen. Backups run on the platform too, so a lost machine is never a lost board.
No lock-in — the ultimate safety net
The best security property of all is being able to leave. Because a hosted board is the same Nexus you'd self-host, you're never trapped: move to running it yourself whenever you like and take your board with you. Portability is a feature, not an afterthought.
The checklist, in one line
Single-tenant · UK/EU region · your own domain with managed TLS · the same minimal telemetry envelope as self-hosting (never ticket content, credentials or health details) · safe auto-update with rollback · no lock-in. If a hosted wallboard can't tick those, ask why. Ours is built to — and if you'd rather own every byte, self-hosting is always there and always free.
A private board, run for you
Your own isolated instance in a UK/EU region, at your own domain — or self-host it and nothing leaves your network. Both start with a 14-day trial.